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2018 2 2018.8 iResearch Inc IM UC IM 2017 IM PaaS 196.6 21.1 7.6 6301.0 12.3 AI 2020 27.2%142.6 IT 3 1 2 3 4 4 2018.8 iResearch Inc SaaS API/SDK PaaS IM UC SaaS PaaS IM 5 2018.8 iResearch Inc IaaS IM PaaS SaaS IM 2015 2013 IaaS 6 2018.8 iResearch Inc PaaS IP/IP 7 2018.8 iResearch Inc IM IM API/SDK IM APP C IM APP Web PC OA CRM ERP IM 8 2018.8 iResearch Inc SaaS PaaS APP 9 2018.8 iResearch Inc Unified Communication,UC IM IM CRM OA ERP 10 2018.8 iResearch Inc 11 1 2 3 4 12 2018.8 iResearch Inc 2018.8 iResearch Inc 2017 3G/4G 462 3747 2018 4 4G 95%99%95%82 109 213 320 405 462 1479 1745 2046 2487 3041 3747 2012 2013 2014 2015 2016 20173G/4G 2012-2017 3G/4G 2015 2015 2016 2018 13 2018.8 iResearch Inc 2018.8 iResearch Inc 51.2%47.1%40.9%30.5%24.8%17.5%48.8%52.9%59.1%69.5%75.2%82.5%2012 2013 2014 2015 2016 2017%44.3%51.7%54.2%61.3%71.5%80.1%8973.1 8930.4 7630.5 6991.8 6671.0 6644.0 2012 2013 2014 2015 2016 2017 2017 17.5%2012 55.7%2017 19.9%2015 2017 11.6%2012-2017 2012-2017 14 2018.8 iResearch Inc 2018.8 iResearch Inc 88.8%91.3%93.1%90.4%95.2%99.0%82.1%78.5%83.2%78.7%89.0%95.6%2011 2012 2013 2014 2015 2016%CNNIC 2016 99.0%95.6%CNNIC 39 2011-2016 15 2018.8 iResearch Inc 2018.8 iResearch Inc 5494.8 6062.4 6932.2 7746.9 8705.4 9814.8 10.3%14.3%11.8%12.4%12.7%2012 2013 2014 2015 2016 2017%6.7 7.2 6.4 6.9 91.1%93.3%91.8%92.2%2016 2017%2017 9814.8 12.7%2017 7.0 93.3%C IM CNNIC 41 2016-2017 2012-2017 16 2018.8 iResearch Inc 2018.8 iResearch Inc 2017-2022 PaaS 196.6 245.1 266.8 2017 2020e 2022e&200 30%2017 196.6 2020 7.6%245.1 2020 IM 2022 266.8 2017 21.1 20%2022 83.4 2017-2022 PaaS CAGR=7.6%CAGR=4.4%21.1 51.2 83.4 2017 2020e 2022e CAGR=34.3%CAGR=27.7%17 2018.8 iResearch Inc IM(PaaS)IM PaaS 20%PaaS IM 7.6 20.5%2020 13.3 IM PaaS 2020 16.9%2022 18.2 2017-2022 IM PaaS 7.6 13.3 18.2 2017 2020e 2022e CAGR=20.5%CAGR=16.9%18 2018.8 iResearch Inc 2018.8 iResearch Inc 6301.0 8026.8 8930.5 2017 2020e 2022e 6000 2017 6301.0 8.4%2020 5.5%99.0%AI 0.1%1.2.2017-2022 2017-2022 CAGR=8.4%CAGR=5.5%0.9%0.1%99.0%2017 2022e 2.8%0.1%97.1%19 2018.8 iResearch Inc 2018.8 iResearch Inc 12.3 19.7 31.8 2017 2020e 2022e&UC 140 2017 12.3 17.0%2020 19.7 AI 2020 27.2%/UC IT UC 2017 142.6 2020 249.9 UC 2017-2022 2017-2022 UC 142.6 249.9 324.7 2017 2020e 2022e CAGR=17.0%CAGR=27.2%CAGR=20.6%CAGR=14.0%20 2018.8 iResearch Inc 2013 1 1 2 9 7 9 5 1 5 10 8 6 6 2 1 5 8 5 12 1 1 2 3 6 5 6 4 2005 2007 2008 2010 2011 2012 2013 2014 2015 2016 2017 2018Q1 Q2 Q3 Q4 2013 2013 2015-2017 2013 IT 2005-2018H1 21 2018.8 iResearch Inc AI+36 20 27 20 67 26 15 IM UC AI UC IT IT 2005-2018H1 22 2018.8 iResearch Inc PaaS IM SaaS IaaS IaaS PaaS SaaS IaaS PaaS SaaS 2C AI+2018 2C 23 2018.8 iResearch Inc 2018 IM 24 2018.8 iResearch Inc PaaS SaaS Freemium+Freemium 25 2018.8 iResearch Inc IT IT IT PaaS HIS 26 2018.8 iResearch Inc+Web APP Web APP H5 27 2018.8 iResearch Inc 28 1 2 3 4 29 2018.8 iResearch Inc PaaS SaaS 2009 2016 7 7000 C PaaS SaaS 15 30 AI IM Plus IM+30 2018.8 iResearch Inc AI+AI+96.7%O2O AI+PaaS SaaS 100+AI/O2O/31 2018.8 iResearch Inc IM 2001 9 2015 IM IM BATJ 73 2015 2017 5G IM|IM RTC 32 2018.8 iResearch Inc 5G 2017 6 11 VaaS Video as a service+IM 5G IM 2018 IM 1.0 2.0 B2C+C2B2C AI/VR M VSaaS IM IM 33 2018.8 iResearch Inc PaaS SaaS 2008 2015 6 SaaS 2011 PaaS PaaS SaaS 5 SaaS/PaaS PaaS SaaS 34 2018.8 iResearch Inc 2012 2017 2018 6 AI AI 2011 2017 2017 2017 2018 2018|/|SaaS|PaaS 1 2 2018 6 35 2018.8 iResearch Inc Avaya Avaya 2000 10 Avaya Avaya Avaya 2018 1 Avaya Avaya 3 Spoken Communications Avaya 18 36 2018.8 iResearch Inc Avaya A 2017 3 Avaya A A API CRM A 50 Avaya AI Avaya AI Avaya 15 AI Avaya A CRM IM 37 2018.8 iResearch Inc SaaS 2014 6 1000 3500 A AI CRM AI AI 38 2018.8 iResearch Inc Udesk BI Udesk 2013 7 2016 7 DCM 1 B Udesk app Udesk 2015 Udesk 2017 BI Udesk Insight KM Udesk 2015.01 2015.03 2015.05 2015.07 APP 2015.11 2017.04 Udesk Insight 2017.05 KM BI SaaS 8 Udesk 39 2018.8 iResearch Inc Udesk AI+SaaS Udesk Al APP lnsight KM Udesk 2018 6 Udesk AI Udesk APP|AI 2018.06|Udesk Insight Udesk KM|Udesk ServiceGo(2018.02)|Udesk ABC AI Big Data Cloud 40 1 2 3 4 41 2018.8 iResearch Inc AI IM UC AI 42 2018.8 iResearch Inc 43 2018.8 iResearch Inc+44 Keep Learning 400-026-2099 45
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