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2020 22020.7 iResearch I 2019 35.8 80.2%3 1 2 3 4 542020.7 iResearch I VS 52020.7 iResearch I 2016-2019 5G 124 166 210 227 33.9%26.5%8.1%2016 2017 2018 2019%2016-2019 62020.7 iResearch I73.9%74.4%77.0%77.4%79.5%80.2%26.1%25.6%23.0%22.6%20.5%19.8%26.1%27.5%30.3%32.9%34.8%36.2%2014 2015 2016 2017 2018 2019 GDP%16.218.622.627.231.335.82014-2019 GDP GDP 2019 35.8 GDP 36.2%2019 28.8 2014 2019 73.9%80.2%2019 72020.7 iResearch I56.9 64.9 58.2 57.3 57.3 52.9 53.2 67.4 64.4 57.7 56.9 55.8 52.6 52.4 51.9 51.6 51.0 50.5 48.2 47.0 46.5 41.7 48.3 55.0 45.0 42.5 36.6 43.0 2018 2020 2018 2018 82020.7 iResearch I IDC/IaaS/92020.7 iResearch I:EBITDA%/48801.17282.22373.584.57710 1123 1218 58 89 47 2546 510 35 23 23 123 510 57 12 5 25 25 1 13 23 146 1102020.7 iResearch I 11 1 2 3 4 5122020.7 iResearch I BI 132020.7 iResearch I 0 1 IT IT IT ERP SCM CRM OA ERP CRM SRM SCM HRM FMIS OA ECM1.0 2.0 142020.7 iResearch I RFID 1.2.1.2.OTA O2O C2B 152020.7 iResearch I Data API162020.7 iResearch I ERP CRM RPA VBA Python R SAS Excel SPSS Tableau 172020.7 iResearch I SaaS SaaS PaaS IT 30 43 76 72 38 32 9 195071804836815.3 32.8 35.3 58.2 36.1 55.2 36.3 8.5 33.3 46.1 40.0 37.5 24.5 4.6 2014 2015 2016 2017 2018 2019 2020H1 SaaSPaaS A B C a b c e f d SaaS PaaS 182020.7 iResearch I 2020.7 iResearch I12%7%47%33%18%34%23%26%6 6-12 12-18 18 58%35%42%25%IT 2019 59%40%19 1 2 3 4 5202020.7 iResearch I 2020 CDP/DMP/OA 21 1/2 7 2020.7 iResearch I 2020.7 iResearch I 66.7%66.7%55.6%51.1%46.7%30.0%2020 N=90 2020 5 CMO CRM SCRM 222020.7 iResearch I 2/2 DMP CDP DMP CRM SCRM X DMP O2O 31%50%CPSL 71%X Linkflow CDP 23%18%23 1/2 B2C C2C B2B 2019 21.9%2015 14%2020 39.0%37.3%36.2%35.1%33.8%22.4%21.9%21.4%20.1%18.4%6.1%5.3%4.7%4.4%3.9%3.3%3.5%3.3%3.2%3.0%7.9%11.1%13.8%17.1%21.9%21.3%21.0%20.6%20.0%18.9%2015 2016 2017 2018 2019/2015-2019 18-19 15-19 5.5%4.9%-0.7%1.7%35.2%35.4%0.2%2.5%-7.2%-6.3%-3.4%-0.1%1.6%1.2%2020.7 iResearch I 2020.7 iResearch I X 157 90%45%X 4 40000 PC APP+6000 83%2018/100-6000 16 100 2020|242020.7 iResearch I 2/2 CRM 360 360 ROI ERP X CRM 70%100%40%X CRM 1300+5 252020.7 iResearch I 1/2 C2M C2M C2M C2M 3D 40%10%15 7 99.8%510 AI 76%50%30%PUSH PULL C2M 262020.7 iResearch I 2020.7 iResearch I 2/2 2018 45.9%48.7%39.4%2018 2018 2018 16.9%15.7%9.5%49.3%40.7%44.7%53.6%62.7%39.3%43.0%53.9%46.8%34.1%36.8%44.2%272020.7 iResearch I X 8000 25 2 30%90%X MRO 10%20%15%282020.7 iResearch I HR OA OCR ERP HR OA X 121 2018-2019 70%121 X 200 86193 120/95%29 1 2 3 4 530 IaaS DEEPEXI Xdata XMind AI XMesh(IoT DEEPEXI D 50 3C 2020 5 BAI 5000 A+DEEPEXI 2020.6 iResearch I312020.7 iResearch I 5G IoT AI A X D AI IoT 5G/IoT/AI/A XData XMesh/XEdge XDataD 322020.7 iResearch I Know-how Know-how VUCA Know-how Know-how Know-how Know-how AI VUCA Volatility Uncertainty Complexity Ambiguity 332020.7 iResearch I DIP Data Intelligence Platform MIP Marketing Intelligence Platform OIP Operating Intelligence Platform Know-how OMI MC BIA/HR ERP ERP EIP DIP EIP DIP Know-how EIP 342020.7 iResearch IX-DATA O-DATA A-DATA Linkflow Linkflow CDP Link Linkflow Link Flow Flow Linkflow 352020.7 iResearch ILinkflow CDPLinkflow CDP Linkflow 50 SaaS Linkflow Linkflow CDP SaaS CDP 1 32 436 1 2 3 4 5372020.7 iResearch I 2020 1 5 14.0%APP APP UserTracker IDC CIS 61.1%IT 56.2%39.1%34.4%28.0%22.5%14.1%8.8%3.5%mUserTracker-2019 11-2020 5 APP 7792.8 7983.8 7400.4 22552.7 32252.7 33677.5 30749.0-16.0%7.9%-0.7%249.8%305.8%359.8%321.4%2019.11 2019.12 2020.01 2020.02 2020.03 2020.04 2020.05%38093.8 38776.7 52129.8 26449.9 28177.8 31972.8 12650.7 11366.4 13712.0 8456.8 8529.2 9477.8 8.0%8.0%-21.1%-16.6%-7.9%-3.0%24.6%21.2%-1.9%0.7%5.8%15.6%2019.11 2019.12 2020.01-02 2020.03 2020.04 2020.05%2019 11-2020 5 382020.7 iResearch I 2025 48.6ZB 2015 49%69%49%69%010203040502015 2017 2019e 2021e 2023e 2025e ZB ZB 1.2.3.2015-2025 IDC 20205 392020.7 iResearch I 6.7 9.0 15.7 28.4 45.7 67.2 93.8 124.8 156.7 183.7 198.8 35.3%73.3%81.6%60.6%47.2%39.6%33.1%25.6%17.2%8.2%2015 2016 2017 2018 2019e 2020e 2021e 2022e 2023e 2024e 2025e%AI IT X X X AI 2020 AIoT 2015-2025 402020.7 iResearch I 2020 4 2020 AI 2019 9 41 Keep Learning 400-026-2099 42
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