资源描述
NPS 2021.9 iResearch Inc.22 iResearch I/NPS NPS NPS NPS NPS SMS APP 33 iResearch I 1 NPS 2 NPS 344 iResearch I iResearch I 26%17%23%-6%8%-5%7%-6%8%2020-2021 TOP20 2021 3 1.2.2020.12-2020.12-2021.2-285 114 45 40 53 12 9 12 55 iResearch I RDC 23 12 66 iResearch I+9.7%11 77 iResearch I iResearch I TOP10 2020 3 1 2021 3 10 4 2,796 1.73.3%38.5%2.19.8%3.2.0%4.21cn 9.7%13.8%21.8%21.8%24.0%24.4%30.2%30.6%33.8%35.7%2021 I-click N=2159 88 iResearch I 1 NPS 2 NPS 399 iResearch I-NPS-/-1 2 NPS-1010 iResearch I NPS/40.0%35.5%25.5%Net Promoter Score NPS NPS 11 iResearch I iResearch I15 25 35 45 55 2021 I-click N=2159 NICE Satmetrix 2019 NPS 6.8 23 192 NPS NPS 32.7 NPS 2021 NPS 36.9 35.0 31.7 27.6 25.2 20.1 15 20 25 30 35 4032.737.3 1 2 3 4 5 6 72019 NPS 2021 NPS 2021 NPS 42.0/&APP 52.043.043.039.039.037.036.035.034.030.018.0NPS NPS 1212 iResearch I17%15%19%13%34%27%36%33%10%1000%29.437.726.035.832.7 NPS 2021 NPS-2021 2021.1.4 2021.1.12 2021.1.18 2021.1.25-2021 I-click N=2159 NPS NPS NPS NPS NPS 2021 1313 iResearch I39.538.136.9 36.8 36.7 36.7 36.535.434.934.333.131.830.930.3 NPS 32.7 2021 NPS-9.9/2021 I-click N=2159 NPS NPS NPS NPS 1414 iResearch I29.333.224.4 NPS NPS 2021 NPS 40.0%35.5%25.5%NPS 32.7 NPS NPS 2021 I-click N=2159 1515 iResearch I-XX X-4-41-/2020 12 2021 I-click N=2159 1616 iResearch I-20-8 7 XX-2021 I-click N=2159 1717 iResearch I-XX 10%XX 5%30-40-2021 I-click N=2159 1818 iResearch I 1 NPS 2 NPS 31919 iResearch I 1 NPS 2 1 NPS 2 NPS 33.837.726.752.7 1 2NPS=37.7 NPS=36.9 NPS 34.333.643.139.1 NPS NPS 39.834.428.144.6NPS NPS 1 2 NPS 2021 I-click 1 N=473 2 N=801 2020 iResearch I41414143364233353837424430253736343634413840383849462826 1 2 1 NPS 2 2 NPS 1 2 NPS 1 1 2 NPS 1&2 NPS-NPS 1 2 2021 I-click 1 N=473 2 N=801 2121 iResearch I NPS 1 2 2 NPS NPS 1 237.2%48.1%44.4%33.1%18.4%18.8%1&2 1 NPS37.7 2 NPS36.9 1&2 NPS NPS 32 4717 3748 2 NPS 1 2021 I-click 1 N=473 2 N=801 322222 iResearch I 1&2 39.6%31.8%24.5%28.1%50.6%33.3%32.2%27.6%20.7%18.4%14.9%1%2%2 2 1 2 NPS 2021 I-click 1 N=87 2 N=151 15.1%29.9%15.6%31.8%27.1%23 iResearch I iResearch I 2021 I-click 1 N=473 2 N=801 NPS 1 2 1 2 2021 I-click 1 N=473 2 N=801 1 NPS 1&2 NPS-34.2 2 NPS 32.0 1&2 32.9%33.3%37.9%29.9%37.9%45.1%28.1%30.9%31.6%31.6%39.5%46.9%1%2%45.5%43.2%11.3%)%)%)43.4%45.2%11.4%)%)%)24 iResearch I iResearch I 1 NPS 1&2 NPS-40.6 2 NPS 34.6 1&2 29.2%30.1%28.1%31.8%26.4%32.4%36.4%33.8%35.0%15.2%17.7%22.4%27.0%27.8%34.2%34.6%35.4%36.7%1%2%2021 I-click 1 N=473 2 N=801 NPS 1 NPS 2 1 2 2021 I-click 1 N=473 2 N=801 50.4%39.8%9.8%)%)%)45.4%43.8%10.8%)%)%)25 iResearch I iResearch I 1 NPS 1&2 NPS-33.2 2 NPS 28.3 1&2 29.4%38.2%39.0%39.0%39.7%37.9%30.9%34.7%34.7%35.9%39.4%40.2%1%2%2021 I-click 1 N=473 2 N=801 NPS 1 NPS 2 1 2021 I-click 1 N=473 2 N=801 44.9%43.4%11.7%)%)%)40.7%46.9%12.4%)%)%)2626 iResearch I-3-2021.8 N=21591.-2.-iClick*2727 iResearch I NPS NPS-NPS-NPS-NPS 28/360 U&A CEM-KPI ROI TMIC isv TMIC isv TMIC 2929 2002 3000 400-026-Contact Us 3030 iResearch I
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