2021621_艾瑞咨询_2021H1中国香水产品NPS用户体验研究(37页).pdf

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NPS 2021H12 1 2 NPS 3 43 iResearch I01.2.5%2017 26.8%/Z Z TOP Z Z 4 iResearch I2.5%=4,063 2020 2017-2020 61.62017 2018 2019 202029.8%24.0%26.6%97.5%80.099.2125.7%&5 iResearch I iResearch I 3 1/2020 2020 iClick N=807 51.5%15.6%29.5%2.0%0.4%1.0%86.5%81.9%75.2%62.9%54.9%31.0%2020 2020 iClick N=807 6 iResearch I+7 iResearch I iResearch I58%54%45%42%38%94%61%60%2020 Z TOP3(2020 Z-67%65%57%54%42%Z 2021 01 iClick N=1036 Z TOP 2021 Z 8 1 2 NPS 3 49 iResearch I02.30 30 90.5%401-800 46%401-800 65%30 10 iResearch I 3 200-600 30 4-6 400-800 30 2020 2020 I-click N=807 30 11 iResearch I 2021 I-click N=1354 34%3 38%4-6 21%7-12 7%1-38%36%20%7%30%41%21%8%3 4-6 7-12 1 30 30 30 4-6 12 iResearch I 2020 2020 I-click N=807 48.3%39.8%32.8%30.4%18.3%13.4%8.7%7.3%5.8%2.9%2.1%30%13 iResearch I 2021 I-click 6 N=1354 0%5%10%15%20%25%200 200-400 401-600 601-800 801-1000 1001-1200 1200 401-800 46%401-800 23%14 iResearch I63%29%/9%8%5%37%/14%11%10%2021 I-click 6 N=1354 65%/30 30 30 30/15 iResearch I67%40%32%31%28%26%21%20%9%8%6%5%4%/2021 I-click N=1354 61%69%43%39%17%31%14%8%/11%7%16 iResearch I70%39%35%29%35%21%20%20%9%8%7%4%4%65%41%29%34%21%32%22%21%10%9%6%6%4%30%30%/-2021 I-click N=1354 30 30 17 iResearch I58.8%46.6%36.1%40.9%32.8%12.2%26.4%20.3%16.6%9.5%/56.0%46.9%47.6%29.2%30.1%28.6%23.3%14.7%12.7%11.0%-2021 I-click N=1354 18 iResearch I 27%18%47%18%19%44%27%16%29%13%12%23%8%69%49%25%29%29%21%21%15%9%11%9%5%8%-2021 I-click N=1354 19 1 2 NPS 3 420 iResearch I03.NPS/30 NPS 30 NPS 30 NPS 50.1 NPS 2021 I-click 6 N=1354 21 iResearch I NPS 6 0-10 10 0 02.NPS NPS Net Promoter Score/01.NPS 0 1 2 3 4 5 6 7 8 9 10(NPS)=%-%22 iResearch I50.12021 NPS NPS 50.7 NPS 40.7 NPS 46.42021 NPS 2021 I-click Temkin 2020 NPS 6 N=1354 NPS NPS 40-51 NPS 50.12020 NPS*71 70 6261 44 43 3423 iResearch I54%47%57%53%55%52%56%60%58%2021 I-click 6 N=1354 2021 NPS-30 NPS NPS 50 30 30 39 53 48 53 48 53 56 55%4%8%4%5%2%4%3%4%3%24 iResearch I 2021 I-click N=1354 25 iResearch I46%33%49%6%25%3%34%29%24%12%41%2%30%30%30 30-30 30 2021 I-click N=1354 26 iResearch I 38%30%32%14%31%2%47%26%37%11%21%3%-2021 I-click N=1354 27 iResearch I/,-72.1%28 iResearch I-79.8%/29 iResearch I/-/36.3%30 1 2 NPS 3 431 iResearch I Z NPS 32 iResearch I 33 iResearch I 6 2021.5 N=13541.-6-2.-NPS 3.-iClick 34 IPO 35 2002 3000 400-026-Contact Us 36 37
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