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20212 2021.03 iResearch I OA SaaS B 2020 440 43.5%2021 500 3 2021.03 iResearch I C B A B D C VS 4 2021.03 iResearch I ISV 2020 SaaS 5 2021.03 iResearch I B ISV 6-7 1 2 3 4 5 58 2021.03 iResearch I OA SaaS 0102 SaaS SaaS OA SaaS to B 9 2021.03 iResearch I 2016 22.6 2019 35.8 GDP 36.2%80.2%2016 2019 2596 3858 2020 17.4 21.0 24.9 28.8 5.2 6.2 6.4 7.1 21.2%20.3%15.2%14.5%8.4%11.5%10.5%7.8%2016 2017 2018 2019%GDP%2016-2019 77%80%2016-2019 593065797329826125963034347438581792022172812016 2017 2018 2019 10 2021.03 iResearch I 2021.03 iResearch I49867.7 22757.7 7492.31498.2 2020 8 1.500 2.1000 30%3.60%500 2020 2020 81616 13.3%48232 55103 61909 72072 81616 12.6%14.2%12.4%16.4%13.3%2016 2017 2018 2019 2020%2016-2020 11 2021.03 iResearch I 55.06%33.4%6.5%3.5%1.6%42897068 B 2020 12838 12.5%C 2019 1600 2018-2020 2020 2017-2019 45.3%41.4%33.9%34.7%36.4%41.6%13.4%14.1%14.7%6.6%8.1%9.8%2017 2018 2019 54.7%66.1%12 2021.03 iResearch I 93.8 246.0 711.1 1220.0 1656.0 0.76 1.73 4.64 7.82 10.35 2016 2017 2018 2019 2020 GB GB/95.6102112.2114.4113.980901001101202016 2017 2018 2019 2020/PC PC 2017 100 2017 2020 10GB PC 2016-2020 2016-2020 DOU 13 2021.03 iResearch I 2021.03 iResearch I mUserTracker 773 2 137.8 2020 2019 200%mUserTracker mUserTracker mUserTracker-2019 9-2020 5 App 7652.4 7605.1 7792.87983.8 7400.422552.732252.733677.530749.0-6%-9%-16%8%-1%250%306%360%321%201909 201910 201911 201912 202001 202002 202003 202004 202005%mUserTracker-2020 2-5 Zoom App 6.4 10.0 11.9 18.9 25.2 27.0 22.7 20.7 137.8412.2526.0616.8583.9651.4773.0629.5543.12.9 2.23 3.8 3.22 4.5 4.19 5.3 5.17 5.31Zoom 14 2021.03 iResearch I 20 EDP MIS 1985 21 OA 2014-2015 SaaS Term OneTerm TwoTerm Three 20 80 21(OA)2014-2015 Future 15 2021.03 iResearch I SaaS IaaS/16 2021.03 iResearch I21225630744055467180620.4%20.0%43.5%25.8%21.1%20.1%2017 2018 2019 2020 2021e 2022e 2023e%2020 440 SaaS OA+SaaS OA 2020 43.5%2017-2023 17-18 1 2 3 4 5 519 2021.03 iResearch I 2021.03 iResearch I58.0%31.0%31.0%18.0%8.5%TeamWork Apps CPaaS VaaS CCaaS%2019 310 2024 481 10%CCaaS VaaS CPaaS Teamwork Apps Zoom Slack 10%TeamWork Apps 50%Markets and Markets Synergy Research Group 310 481 2019 2024E 2019-2024 2019 20 2021.03 iResearch I 2021.03 iResearch I100 184 287 1-100 101-1000 1000+APP SaaS SaaS SaaS 2019 SaaS Blissfully Blissfully 2019 SaaS 2015-2019 SaaS 511742394004171235731532472 4 713202015 2016 2017 2018 2019 21 2021.03 iResearch I Slack Dropbox,GoogleCalendar,Trello Slack Slack OA OA SAP Oracle Slack Slack Slack API SaaS QQ OA OA OA SAP Oracle OA ERP CRM SAP Oracle SaaS license license 22-23 1 2 3 4 5 524 2021.03 iResearch I OA 2 1 ERP CRM OA 25 2021.03 iResearch I 2:IT 3:1:/26 2021.03 iResearch I 27 2021.03 iResearch I+SaaS OA OA SaaS OA SaaS SaaS 28 1 2 3 4 5 529/30 2021.03 iResearch I SaaS 31 2021.03 iResearch I API SDK 1+1 2 PC License PC SaaS C 32 2021.03 iResearch I OA/Office 33 1 2 3 4 5 534 2021.03 iResearch I 1700 4 OA IM 35 2021.03 iResearch I 1000 2020 PaaS IM SaaS ISV 2021 1 14 6.0 1 6.023 CEO HR CRM 36 2021.03 iResearch I Office Office 2020 2020 9 5000 70 20 API SDK OA ERP 37 2021.03 iResearch I API SDK OA IM ERP 30 OPPO 3:4:1:API SDK OA IM ERP 2:38 2021.03 iResearch I360 2020 360 API PC NAS API SDK UI/H5 OA CRM ERP MIS 100+39 2021.03 iResearch I360360 360 360 360+360 IT 30 360 360 360 360 IP/40 2021.03 iResearch I OA 01 02 03 04 41 SaaS OA API Java EE CIP CIP CIP 42 43 1 2 3 4 6 544 C to B SaaS/C 45 2021.03 iResearch I API ISV API API ERP FICO CRM SCM 46 2021.03 iResearch I API IT 47 2002 3000 400-026-Contact Us 48
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