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2022e 2023e 2024e 2025e 9.418.831.244.958.765.971.30.1 0.2 0.4 0.6 0.9 1.0 1.24.48.013.119.323.325.126.12019 2020e 2021e 2022e 2023e 2024e 2025e 25 IaaS PaaS/AI 26 1235 NLP AI NLP 4 AI AI To B/To G To B/To G API AI AI AI SaaS+AI AI 27 AI AI AI AI/AI AI API/SDK AI AI AI 28 AI/know-how/AI 29 MIT Minsky 1985 1997 MIT Picard AI-30 5G AI AI AI AI RPA 0.00500.001000.001500.002000.002500.003000.003500.004000.004500.005000.000 1 2 3 4 5 6 7 8 AI AI AI AI AI AI+.5G.31 1 2 4 5 332 2020 To B AI 56.1%48.8%43.9%2.4%4.9%7.3%9.8%9.8%9.8%17.1%22.0%26.8%26.8%43.9%48.8%56.1%/2020 N=41 2020 9 33 1 2/POC Proof of Concept 3 POC AI AI 4 5/SaaS 34 2025 98.5 2020 8.66 32%2025 27.6 28%2020 6.0 2025 24.6 25%2025 9.4 10%2025 18.2 18.5%4.78.714.721.924.926.727.63.15.79.813.616.617.518.72.76.010.314.319.122.124.60.81.93.65.27.18.39.42.74.96.39.915.317.518.22019 2020 2021e 2022e 2023e 2024e 2025e 2019-2025 2020 35 IVR SaaS API AI RPA 2021 2021 2021 2021 2021 6.3 3.6 9.8 10.3 14.7 2025 2025 2025 2025 2025 27.6 18.7 24.6 18.2 9.4 CAGR 13.4%CAGR 13.8%CAGR 19.0%CAGR 21.2%CAGR 23.6%36 iResearch I iResearch I AI+AI 2019 AI AI AI 2018-2022 AI+2020 AI 254.4 2022 414.5 AI 2020 AI+2020 AI+56.5%21.3%21.4%0.8%2386.52780.33232.33717.74198.2764.4938.71120.51336.11579.8152.1197.9254.4317.8414.52018 2019 2020e 2021e 2022e AI AI 2019 AI 2018-2022 AI+37 iResearch I iResearch I AI AI 38+IT 39 IVR IVR-IVR NLP 7*24h CRM/IVR 40 2020 10 70.4%APP+2011-2020 5131056400617586487568826731257719882851903599889938.3%42.1%45.8%47.9%50.3%53.2%55.8%59.6%64.5%70.4%-80.0%-60.0%-40.0%-20.0%0.0%20.0%40.0%60.0%80.0%0200004000060000800001000001200001400002011 2012 2013 2014 2015 2016 2017 2018 2019 2020()%641 SaaS API 2021 APP 42 iResearch I iResearch I 2020 2020 345%3311229720%30%=95%11.3%50.4%15.4%22.9%100%100%050%80%90%80%60%100%D3 2019 4 29 2019 2020 12 28 110 119 120 122 2021 2020 2020 15.4%22.9%11.3%D3 43 12345 IVR IVR-/44 AI 2020 B 63.4%53.8%AI29.3%41.7%AI AI RPA 45 IT RPA AI RPA IT 46 1 2 4 5 347 iResearch I iResearch I 2007 DUI TH1520 AI AI ChatBot+ChatBot/ASR/NLU/DM/KG/TTS/NLG ASR NLP TTS TTS 48 ChatBot ChatBot Online Offline ASR TTS ASR TTS A-B-C-AI IVR ASR/TTS/NLP 49 NLP AI 2021 27 NLP AI NLP NLP IoT SLA&AutoML Bot Factory AI AICC+Gemini 2021 EmotiMate Emoti QI Emoti Voice EmotiCoach AICC Emoti Mate AI+AI+AI AI NLP 27 AI AI Workflow Studio Workflow Engine AICC+Assist+Inspection+Coach+Collaborate NLP50 NLP 2021 All-in-Cloud NLP AICC+NLP 2021 AI+NLP MicrosoftAzure Amazon Web Services 6 NLP IoT+IoT 51/S a a S AI AI IVR AI-RPA 52 12345 Human-Centered AI 12345 60IEEE Signal Processing 2 300 7*24 100%97.9%7000+31.7%33.6%31.2%40%SaaS IT53 AI NLP AI AI AI 12 KICP KAP BIP IVP KICP KAP BIP 0 BI SCRM AI AI SaaS 38+80%12 9 500 IVP KICP:Kriston Intelligent Conversation Platform54 AI KICP 12 9 AI KICP 0 AI KICP AI 0 KICP KICP KICP&HR APP H5 95%60%30%55 iResearch I MagicHub.io AI SaaS AI 2-8 80%20%SaaS AI MagicHub.io ASRTTSNLP/AI AI 30+20+100+5000+MagicHub.ioAI AI NLP ISO/IEC 27701 2019 56 iResearch I AI AI AI AI AI AI 9 AI 60 AI AI/AI 150000+ALL90000+式数据50000+朗 式数据10000+自 式数据 AI Code-mixing ASR TTS NLP&/57 1 2 4 5 358 AI AI 01 02 AI 03 AI AI AI AI AI RPA 59 2020 API 2020 6.6%2025 7.7%AI AI AI AI AI AI AI AI AI AI API*AI AI AI API(Application Programming Interface API API60 AI AI AI 61 IPO 62 2002 3000 400-026-Contact Us 63
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