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2016 年 中国 服务外包 企业调查 景气指数 报告 【 企业家信 心指数 和 企业 景气指数 】 2016 年度报告 总第17期 中国服务外包研究中心 2017 年 3 月 2016 17 | 1 概 况 2016 2016 ESI 144.88 BSI 152.44 11.63% 12.06% 3.49% 1.67% 20% 4.88% 5.22% 2017 2016 （注：企业 景气 指数取 值范围 在0-200 之间，以100 为临界 值 。） 2016 17 | 2 48.8% 46.5% 4.7% 48.8% 7.3% 3.5% 28.6% 139.16 144.19 140.56 145.35 120.0 130.0 140.0 150.0 160.0 170.0 2012Q3 2013Q3 2014Q3 2015Q3 2016Q3 152.0 151.4 151.4 149.2 162.5 150.5 143.3 138.3 137.3 141.7 140.6 140.4 127.4 129.8 145.4 127.3 140.0 144.9 2016 17 | 3 BSI 152.4 1.7% 57% 49.7% 56.4% 53.1% 39% (BSI) (BSI) 156.7 143.7 148.9 143.8 161.3 154.5 139.0 135.6 138.0 144.3 141.0 145.7 143.4 136.0 151.2 137.5 149.9 152.4 148.25 153.49 151.05 151.74 120.0 130.0 140.0 150.0 160.0 170.0 2012Q3 2013Q3 2014Q3 2015Q3 2016Q3 2016 17 | 4 2016 4 37.8% 42.4% 22.7% 8.7% 21.5% 59.9% 41.3% 68% 33.1% 37.8% 42.4% 22.7% 8.7% 21.5% 59.9% 41.3% 68.0% 33.1% 2016 4 2016 17 | 4.88% 5.52% 21.07% 20.91% 13.56% 12.84% 12.06% 140.2 130 128.0 127.6 127.1 58.3 98 100 128 128 127 103 58 119 130 98 110 140 129 152 20.0 40.0 60.0 80.0 100.0 120.0 140.0 2016Q4 2016Q3 2016Q2 2016 4 -15.00% -10.00% -5.00% 0.00% 5.00% 10.00% 15.00% 20.00% 25.00% 5 2016 17 | 6 18 9 100 18 100 10 60 100-150 3 140.2 0.0 20.0 40.0 60.0 80.0 0.0 50.0 100.0 150.0 ( ) 0.0 50.0 100.0 150.0 50.0 80.0 110.0 140.0 2016 17 | 7 138.7 144.7 136.9 135.5 149.2 156.1 2016Q3 2016Q4 146.8 149.5 160.0 139.1 153.1 170.8 2016Q3 2016Q42016 3-4 170.8 100 2016 17 | 8 ITO BPO KPO 2016 ITO BPO KPO 153.8 ITO 10.4% 3.79% ITO BPO KPO 2016 IT /IT 2016 ITO 4.0 KPO BPO BPO 2016 2016Q2 2016Q3 2016Q4 ITO 130.0 133.0 136.2 146.9 146.8 152.5 BPO 121.0 151.0 137.2 154.2 142.8 156.6 KPO 120.0 140.0 153.8 155.9 147.6 156.2 0.0 20.0 40.0 60.0 80.0 100.0 120.0 140.0 160.0 180.0 2016Q2 2016Q3 2016Q4 ITO BPO KPO 2016 17 | 9 2016 3 4 / 44.83% 49.07% 3.45% 2.78% IT /IT 59.09% 51.43% 40.91% 42.86% 4 3.57% BPO 46.67% 48.78% 6.67% 4.88% 50% 42.86% 50% 53.85% 45.45% 57.14% 44.83% 59.09% 40.91% 46.67% 50% 50% 45.45% 49.07% 51.43% 42.86% 48.78% 42.86% 53.85% 57.14% / IT /IT 2016Q4 2016Q3 2016 17 | 10 2016 1-4 3-4 170 2016 0.0 50.0 100.0 150.0 200.0 2016Q2 2016Q3 2016Q4 150.3 164.2 160.0 123.8 158.6 175.0 169.3 127.9 0.0 50.0 100.0 150.0 200.0 2016 17 | 11 2016 2016Q4 0 50 100 150 200 3000 3000 127.5 140.6 144.5 127.2 132.5 137.0 110.0 120.0 130.0 140.0 150.0 Q2 Q3 Q4 151.5 148.48 153.53 128.8 144.16 141 110 120 130 140 150 160 Q2 Q3 Q4 2016 17 | 12 2016 2016 10 2017 2016 17 | 13 + + + + + +
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