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willistowerswatson Reopening the Workplace: Health, Safety and Wellbeing Survey United States Fielded June 1 10, 2020 June 22, 2020 2020 Willis Towers Watson. All rights reserved.willistowerswatson About the survey (United States) 2020 Willis Towers Watson. All rights reserved. Note: Percentages may not add up to 100% due to rounding. Source: Reopening the Workplace: Health, Safety and Wellbeing Survey and Assessment, United States. 543 Employers with over 100 employees responded 5.3M US employees at responding organizations For profit, publicly traded For profit, private Nonprofit/ Government Industry 8% 12% 15% 13% 12% 26% 8% 7% Energy & Utilities Financial Services General Services Health care IT & Telecom Manufacturing Public Sector & Education Wholesale & Retail 42% 38% 17% Note: 3% Other 5% in “Other” industry categorywillistowerswatson Highlights 3 2020 Willis Towers Watson. All rights reserved. Proprietary and Confidential. For Willis Towers Watson and Willis Towers Watson client use only. Business impact Wellbeing and productivity concerns persist. Employer concerns about the impact of COVID-19 on wellbeing remain high (50%) but have dropped since April (64%). Concerns about the negative impact on productivity has lessened as well (27% in June vs. 43% in April). Workforce reductions are on the rise. Nearly one-third of companies have already taken actions to reduce staff through layoffs and another 20% are planning or considering. More than a quarter of companies have cut salaries and most (70-80%) have not offset those cuts. Remote work is here to stay. Today, about 60% of employees are working remotely compared to 11% before the onset of the pandemic. Companies anticipate nearly one-third of their employees will still be working remotely at the beginning of 2021. Reversing temporary actions. Three-quarters of furloughed employees are expected to return to work by Q1, 2021 and just as many workers, who have endured salary cuts or reduced hours, are expected to have those reinstated. However, only 24% of laid off workers are expected to be rehired by the beginning of next year. willistowerswatson Highlights 4 2020 Willis Towers Watson. All rights reserved. Proprietary and Confidential. For Willis Towers Watson and Willis Towers Watson client use only. Safety, flexibility and physical distancing Increased focus on employee safety. As companies reopen the workplace, nearly 50% more companies identified workplace safety as a top priority compared to views in April (39% vs. 27%). Preparing for a second wave. While two-thirds of companies have a plan to address an exposure, have a screening management team in place and are stocking vital supplies, only one-third of companies have a documented plan in the event of a second-wave of infections. Protecting employees with screenings and PPE. More than half of companies will use employee questionnaires and thermal scanning to screen the workforce on re-entry. PCR, antigen and antibody tests will be used by less than 20% of employers. 49% of companies will only require masks in public locations and 24% will require masks at all times. Reconfiguring workspaces. More than half of companies have reconfigured physical workspaces to allow workers to maintain 6 feet of distance. More than two-thirds of companies are closing common areas like breakrooms, cafeterias and gyms. Accommodating at-risk employee. Nearly half of employers have taken steps to accommodate at-risk employees by adding personal protective equipment (65%), expanding physical distancing (64%) and reassigning to new roles (30%). 6willistowerswatson Highlights 5 2020 Willis Towers Watson. All rights reserved. Proprietary and Confidential. For Willis Towers Watson and Willis Towers Watson client use only. Wellbeing Leaders demonstrate strong support. More than three-quarters of leaders are taking actions to protect employees, promote a healthy workplace culture and show appreciation for employee contributions during a difficult time. Most companies will maintain their wellbeing budgets and 12% are planning a budget increase in 2021. Emergence of virtual care. More than 80% of companies are promoting telehealth services. Companies are also adding digital condition management (45%) and virtual physical therapy (29%). Emotional wellbeing remains a top priority. Enhancing mental health services is a top priority of 47% of employers. Companies are most focused on expanding mindfulness programs, training for managers and high touch navigation. Expanding financial wellbeing. Most companies (75%) have taken or will take steps to reinforce the value of existing counseling services and tools. But nearly half of companies have adopted or are considering new financial wellbeing services for emergency savings or counselling. Greater support for caregiving needs. Nearly one-in-four employers will enhance caregiving benefits for their employees. This support includes flexible hours (89%), navigation resources (51%) and backup child or elderly care services (30%). willistowerswatson Employers increase their focus on enhancing employee safety 6 2020 Willis Towers Watson. All rights reserved. Proprietary and Confidential. For Willis Towers Watson and Willis Towers Watson client use only. Which of the following do you expect to be your organizations most important benefits priorities over the next six months? Communicate on benefits and wellbeing programs that might be important to employees at this time 67% 69% Enhance mental health services and stress/resilience management 43% 47% Enhance programs/actions around employee safety 27% 39% Support the financial wellbeing of employees 33% 22% Ensure business continuity of benefits programs (e.g., vendor management) 25% 22% Reduce costs of benefits programs 20% 21% Address benefits for employees not at work (e.g., furloughs, involuntary leave, sick leave) 31% 17% Reframe benefits in a post-COVID environment 18% 15% Improve the physical wellbeing of employees 12% 14% Provide more flexibility to employees about benefit options/choices 8% 13% Improve social connections (i.e., reduce loneliness) 7% 12% #1 #2 #3 Note: Percentages indicate “being selected in top 3”. Source: 2020 COVID-19 Benefits Survey, United States and Reopening the Workplace: Health, Safety and Wellbeing Survey and Assessment, United States. April June willistowerswatson Business impact 7 2020 Willis Towers Watson. All rights reserved. Proprietary and Confidential. For Willis Towers Watson and Willis Towers Watson client use only.willistowerswatson Wellbeing and productivity impacts by industry 8 2020 Willis Towers Watson. All rights reserved. Proprietary and Confidential. For Willis Towers Watson and Willis Towers Watson client use only. Note: Percentages indicate moderate or large negative impact. Source: 2020 COVID-19 Benefits Survey, United States and Reopening the Workplace: Health, Safety and Wellbeing Survey and Assessment, United States. What level of impact will COVID-19 have on the following aspects of your employees over the next six months? Employee wellbeing Employee productivity Employee wellbeing Benefits survey (4/24) Reopening the Workplace Survey (6/12) 27% 24% 47% 62% 30% 44% 51% 54% 10% 11% 28% 35% 23% 31% 40% 21% 62% 49% 62% 77% 58% 62% 67% 76% 31% 43% 49% 64% 48% 52% 68% 46% Energy & Utilities Financial Services General Services Health Care IT & Telecom Manufacturing Public Sector & Education Wholesale & Retail % moderate or large negative impactwillistowerswatson Action taken Furloughed (44%) Laid off (34%) Salary reduction (26%) Reduced hours/workweek (27%) Average 24% 11% 36% 25% Less than 10% 10 to 19% 20 to 29% 30 to 49% 50 to 74% 75% or more Not sure Companies doing layoffs have reduced 11% of the workforce 9 2020 Willis Towers Watson. All rights reserved. Proprietary and Confidential. For Willis Towers Watson and Willis Towers Watson client use only. Note: Percentages are of workforces in those companies which took each action. Source: Reopening the Workplace: Health, Safety and Wellbeing Survey and Assessment, United States. Approximately what percentage of your workforce have faced the following due to the pandemic? 44% 17% 10% 9% 8% 9% 3% 70% 16% 4% 4% 3% 1% 3% 39% 9% 8% 9% 11% 23% 2% 38% 20% 11% 10% 12% 5% 5%willistowerswatson Employers expect to have two thirds of employees working onsite and one third of employees working remotely by the first quarter of 2021 10 2020 Willis Towers Watson. All rights reserved. Proprietary and Confidential. For Willis Towers Watson and Willis Towers Watson client use only. Source: Reopening the Workplace: Health, Safety and Wellbeing Survey and Assessment, United States. Percentage of employees working onsite Percentage of employees working remotely 34% 65% Currently Q1, 2021 (expected) 11% 60% 34% Last year Currently Q1, 2021 (expected)willistowerswatson Allow recurring reimbursements of expenses Have a one-time stipend Have an annual cap on expenses Have a one-time use cap on expenses Half of employers allow recurring reimbursements of home office expenses, while one third offer one-time stipends 11 2020 Willis Towers Watson. All rights reserved. Proprietary and Confidential. For Willis Towers Watson and Willis Towers Watson client use only. Which of the following are features of your subsidy policy for office equipment? Sample: Employers who have offered employee subsidies to manage costs of working remotely. Note: Percentages indicate “Yes”. Source: Reopening the Workplace: Health, Safety and Wellbeing Survey and Assessment, United States. 51% 32% 11% 11% $250 (Median) $200 (Median) Vary policy by employee subset 25% $700 (Median) N=9 N=9willistowerswatson Safety 12 2020 Willis Towers Watson. All rights reserved. Proprietary and Confidential. For Willis Towers Watson and Willis Towers Watson client use only.willistowerswatson Develop clear policies and procedures on workplace safety and employee hygiene Review/update workplace safety protocols Develop strategy/protocols on how employees will return to the workplace Develop a communication strategy for returning to the workplace More than two-thirds of companies have already developed reopening procedures and updated workplace safety protocols 13 2020 Willis Towers Watson. All rights reserved. Proprietary and Confidential. For Willis Towers Watson and Willis Towers Watson client use only. Has your organization taken or does it plan to take any of the following actions in preparation for when the COVID-19 travel and social distancing restrictions are removed/eased? Action taken Planning actions Considering actions Neither planning nor considering actions 71% 68% 58% 55% 24% 30% 39% 42% 5% 2% 2% 3% Note: “Not sure” option excluded. Percentages may not add up to 100% due to rounding. Source: Reopening the Workplace: Health, Safety and Wellbeing Survey and Assessment, United States. Use employee listening strategies (surveys, virtual focus groups) to identify safety concerns, wellbeing and workplace needs of employees to develop a return-to-work strategy 47% 21% 18% 14%willistowerswatson Provide personal protective equipment (PPE) such as masks Distribute worksite COVID-19 signage and cues Train employees on hygiene and sanitation practices Screen workers before they come back to the workplace Create alternative schedules for employees to minimize employee density and allow physical distancing Three-quarters of companies will provide PPE to employees 14 2020 Willis Towers Watson. All rights reserved. Proprietary and Confidential. For Willis Towers Watson and Willis Towers Watson client use only. Has your organization taken or does it plan to take any of the following actions in preparation for when the COVID-19 travel and social distancing restrictions are removed/eased? Action taken Planning actions Considering actions Neither planning nor considering actions 76% 69% 66% 54% 48% 17% 27% 25% 25% 34% 6% 3% 7% 13% 15% 1% 2% 8% 3% Note: “Not sure” option excluded. Percentages may not add up to 100% due to rounding. Source: Reopening the Workplace: Health, Safety and Wellbeing Survey and Assessment, United States.willistowerswatson Prepare a stock of vital supplies Create a plan for exposure to COVID-19 in the workplace Establish a screening management team comprised of risk, safety and human resources Create a plan for subsequent waves of infection in the community Two-thirds of companies have a process for dealing with a workplace exposure, yet only one-third have developed a plan for subsequent waves 15 2020 Willis Towers Watson. All rights reserved. Proprietary and Confidential. For Willis Towers Watson and Willis Towers Watson client use only. Has your organization taken or does it plan to take any of the following actions in preparation for when the COVID-19 travel and social distancing restrictions are removed/eased? Action taken Planning actions Considering actions Neither planning nor considering actions 68% 67% 63% 32% 21% 28% 17% 50% 8% 4% 11% 16% 3% 1% 9% 3% Note: “Not sure” option excluded. Percentages may not add up to 100% due to rounding. Source: Reopening the Workplace: Health, Safety and Wellbeing Survey and Assessment, United States.willistowerswatson Self-attestation: Questionnaire to assess symptoms or exposure Thermal scanning: Temperature checks PCR test: Remote testing for active infection PCR test: On-site testing for active infection Antigen test: On-site testing for active infection Antigen test: Remote testing for active infection Antibody test: On-site testing for past infection Antibody test: Remote testing for past infection Companies will largely use self-attestation and thermal scanning Few companies are testing employees today but one in four are considering it 16 2020 Willis Towers Watson. All rights reserved. Proprietary and Confidential. For Willis Towers Watson and Willis Towers Watson client use only. What method of screening are you using or planning to use? Note: Based on action taken, planning or considering for screening workers. “Not sure” option excluded. Percentages may not add up to 100% due to rounding. Source: Reopening the Workplace: Health, Safety and Wellbeing Survey and Assessment, United States. 61% 54% 14% 11% 7% 6% 6% 6% 20% 15% 9% 7% 4% 5% 4% 4% 14% 20% 24% 20% 19% 24% 20% 26% 5% 11% 53% 62% 71% 64% 69% 64% Action taken Planning actions Considering actions Neither planning nor considering actionswillistowerswatson Most employers dont plan to use an app to administer self-attestation questionnaires and most plan to use company employees for screening 17 2020 Willis Towers Watson. All rights reserved. Proprietary and Confidential. For Willis Towers Watson and Willis Towers Watson client use only. Not
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